Anybody else (with open/escalated issues) notice this? Using vCenter Support Assistant 5.1.0.GA.
Log in to vCenter Support Assistant with My VMware credentials, click "View / Modify Existing SR", only shows cases with Status of "Open". Have to change Status to "All" in order to see cases that are status of "Escalated". Escalated cases are Open cases, not closed, so seems like a bug. Status filter for Open should include Open & Escalated, but not Closed.
Also, with Status = All, select an Escalated case, then the "Attach logs" and "Upload attachments" buttons are grayed out and not usable. If the case is status = Open, then the buttons work. Have to select the Escalated case, click "Details" button, and then use the "Attach logs" and "Upload attachments" buttons in the Details screen.