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Issues with Call Logged to Customer

July 22, 2014, 7:46 pm
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Hi all, long time administrator/user of Service Manager/Infra, first time poster

 

Came across something the other day and was just after some assistance/help where to possibly look to resolve it.

 

We are currently on version 9.1.3. On setup over 2 years ago I created a specific Message Template for the Call logged to Customer (Call screen set/IPK). I tested this on setup and I'm 100% sure used to work, but seems somehow its stopped working. I've tested it on 3 scenarios as noted below and it only sends the confirmation message to the customer when we use the customer portal;

 

  • Call created directly within vSM - does not send email to logging customer
  • Email sent to our servicedesk - does not send email to logging customer
  • Created via the customer portal - sends email

 

Could someone point me in the right direction as to possibly why this has occurred and how I would go about resolving it? Or is it the functionality within vSM that only allows it to be sent via the portal?

 

Appreciate any feedback

Cheers

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vCAC 6.0 - Windows 2008R2 with vCenter Customization - Never Completes in vCAC

January 9, 2014, 11:46 am
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I have a nice WIN2K8R2 blueprint that uses a vCenter customization to Sysprep, join domain, etc.  The VM looks great and every configuration is applied to the VM, but vCAC never receives notification that the customization is complete and stays in the "CustomizeMachine" state, so the VM never reaches available "Items" in vCAC; it can only be seen in Infrastructure > Managed Machines.  It fails after some time but again the VM is perfect, vCAC just doesn't classify it as a completed "Item".  Anyone else having issues with this?

 

Also, if I remove the Customization Specification from the WIN2K8R2 BP, it completes the build and moves it to available "Items", but will not apply the Network Profile IP configuration with VNXNET3 - it sets the WIN NIC to DHCP (Automatic), which isn't being used.  All my RHEL BP's are able to complete to available "Items" in vCAC with vCenter Customization.

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Looking for some advice to improve VM performance

April 7, 2014, 3:14 am
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I’m looking for some advice on ways to improve the performance of my VMs.  I do have a need to run multiple VMs simultaneously such as when I test a new MS Project Server environment (I need a Domain Controller, a SQL server, a Project Server, and a user workstation). But when running multiple VMs their performance severely degrades. Running single VMs is not an issue.

 

I’m running VMware Workstation 10.0.1 build-1379776.

My host OS is Windows 8.1 Pro 64 bit. The host OS is installed on a SSD and its swap file is also on the SSD.

My mother board is a Gigabyte GA-X79-UD5 running an Intel i7-3930K CPU and has 16GB of RAM. I have 4 spare memory slots for upgrades if need be.

 

I have checked Task Manager and Resource Monitor and the CPU is not taxed and I still have some free memory so swapping is (probably) not the issue.

 

The disk where my VMs are stored seems to be the bottleneck with access requests constantly queued as seen in these graphs from Resource Monitor.

disk 1.PNGdisk 2.PNG

I have set up disk for the VMs as a RAID 0 disk hoping that the striping of data across two disks would improve the performance (the disks I’m using are 2TB 7200 RPM SATA 3) but no luck.

 

Short of installing each VMs files on their own unique disk, or purchasing hugely expensive SSDs for all of the VM files is there anything I can do to improve their performance.

 

Thank You

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Shared folder problem in Workstation 10.0.3(VMware tools:9.6.2.31837)

July 27, 2014, 7:27 pm
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I am using as follows: VMware Workstation 10.0.3(VMware tools:9.6.2.31837).

 

host os  : Windows7

guest os : CentOS6.5

 

 

The guest OS and the host OS, share a folder in the function of the VMware tools.

 

Problem occurs when the process of CentOS side to write to files in the shared folder.

 

 

A simple reproducible method is as follows.

 

*In the shared folder of CentOS side, run the following command.

 

# echo abc >> a

# echo def >> a

# cat a

def

#od -x a

00000000 0000 0000 6564 0a66

00000010

 

 

Problem does not occur in VMware tools:9.6.1.27366.

Please tell me how to resolve the problem.

 

Thanks

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ESXi update from 5.0.0 to 5.0.2

July 21, 2014, 2:49 am
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Hello I am planing to update my ESXi 5.0.0 to 5.0.2 so just want to clear do i need to install update 1 first and then update 2 or i can direct install 5.0.2 if yes then can i create a new base line like below and then update the ESXi with 5.0.2 will that work as mentioned. Thanks

 

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MKS Login Failure

July 27, 2014, 2:58 pm
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Trying to connect to vmware workstation server. The server connects, all VM's are visible. I can use snapshots, power options, etc; however opening up console locks fusion up for a minute or more. Then "Unable to connect to MKS: Login (username/password) incorrect"

 

The password has to be correct otherwise it won't connect to the server. The VM is part of the domain. I've tried running the server with domain credentials and even ran authorization server under domain credentials and still the same error.

 

Any ideas?

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Active alert not showing in alert overview

July 27, 2014, 7:11 pm
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I have ran into a weird situation.

 

I can see an active alert when I track down to a resources metric graph with the widget.

But then when I go back to alert overview and try to locate that alert, I can't find that alert at all.

 

Any idea whats happening? The interface bugged?

 

fyi I have changed the attribute package HT settings, set up multi level alert, consolidate alert, yet it doesn't get any better after i reverted these changes and restart vcops.

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vCenter Server 5.5 fails to start after server power failure

July 23, 2014, 10:17 pm
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HI

After power failure my vCenter is not working, when I check ODBC connectivity that is working fine and through web I can get all the menu but it is not showing any inventory or data.

I am using physical server for vCenter. could you please help me on this issue.

when I check services, vcenter server is not started and it is in automatic delay start, I tried to start but it is getting error

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Connect-SrmServer not able to work with SRM server in shared recovery mode

July 20, 2014, 11:41 pm
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Hi,

I have installed SRM version 5.5.1 1647061 in shared recovery mode (ran setup with /v:”CUSTOM_SETUP=1”) option. vCenter version 5.5.0 1891313

 

PS C:\Windows\system32> $SrmConnection.Version

5.5.1

5.5.1

 

PS C:\Windows\system32> $SrmConnection.Build

1647061

 

I am trying to connect to SRM server using “connect-srm” command but gets below error:

 

PS C:\Windows\system32> $SrmConnection = Connect-SrmServer

Connect-SrmServer : 7/21/2014 11:49:51 AM    Connect-SrmServer        No SRM servers linked to the vSphere server inggnvc1srv were found.   

At line:1 char:18

+ $SrmConnection = Connect-SrmServer

+ ~~~~~~~~~~~~~~~~~

    + CategoryInfo          : ObjectNotFound: (:) [Connect-SrmServer], VimException

    + FullyQualifiedErrorId : ViCoreImpl_Srm_RelatedSrmServiceImpl_ConnectSrmServers_NoLinkedSrmServerFound,VMware.VimAutomation.ViCore.Cmdlets.Commands.Srm.ConnectSrmS

   erver

 

but when I specify the SRM server address manually it is able to connect and do the basic operations such as list protection groups, recovery plans etc

$SrmConnection = Connect-SrmServer srmserver -Credential $cred

 

Issue is when I run the “UpdateViewData” method on VM’s inside Protection goup it gives below error

$SrmApi.Protection.ListProtectionGroups()[0].listprotectedvms()[0].vm.updateviewdata()

Exception calling "UpdateViewData" with "0" argument(s): "The current operation requires the SrmViews component to determine the VC connection corresponding to SRM

connection 'inpunsrm1srv:9007'. Currently there is no connection to the VC corresponding to the specified SRM."

At line:1 char:1

+ $SrmApi.Protection.ListProtectionGroups()[0].listprotectedvms()[0].vm.updateview ...

+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    + CategoryInfo          : NotSpecified: (:) [], MethodInvocationException

    + FullyQualifiedErrorId : ApplicationException

 

I checked that SRM is registered as extension to both the vCenters

extensionList["com.vmware.vcDr-SRM01"]Extension

Does anyone able to work with shared recovery sites using PowerCLI 5.5 Release 2 Patch 1 build 1931983?

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vCloud vApp Deployment

July 27, 2014, 7:21 pm
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Hi,

 

Strange problem with vCloud deployments.

 

- 5 host cluster.

- vShield endpoint and vshield app on all hosts.

 

Whenever we deploy a vApp, all VMs on a single host don't respond on the network. This wouldn't be so confusing if it was the same host on each deployment. For each deployment, all VMs on one, but not always the same, host don't respond. Doing a vMotion to another host for each of the affected VMs resolves the issue.

 

Any suggestions?

 

Also, what exactly does vShield app provide? I'm thinking it might be the culprit.

 

Thanks in advance.

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Как правильно читать логи хоста

July 27, 2014, 9:57 pm
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Коллеги, подскажите пож-то, как правильно читать логи хоста с помощью чего это лучше делать?

Столкнулся с тем, что ночью хост перегрузился, а причину этого найти не могу...

Спасибо.

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Mounting a vmdk in Fusion

October 31, 2013, 5:44 pm
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I have a bunch of older virtual machines and .vmdk files from my Windows PC from various backups before I switched over to using Fusion.  I'm now using Fusion 5 under  Mavericks and I have been restarting the old virtual machines to see what user files may be contained within that I want to preserve.  When the machine will no longer boot I have followed the instructions to attach the existing virtual disk as a second hard disk to an existing Windows XP virtual machine (http://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&docTypeID=DT_KB_1_1&externalId=2005146)

  but this is very time consuming.

 

There used to be a way to mount the .vmdk files as a disk image in Mac OS X so a person could just copy the files from the image (http://superuser.com/questions/247915/os-x-reading-vmdk-files) using VMDK mounter.  However, that application file does not appear to be in the indicated location.

 

Is there still a way to mount .vmdk files under Mac OS X without having to individually attach each drive to an existing virtual machine?

 

Thanks, Mike

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Storage Vmotion Script

July 25, 2014, 1:02 am
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Hi,

 

I'm trying to create a script that will import a load of VM's from a csv file and svmotion hard disk 1 to a new datastore while keeping the second disk (Page File Disk) where it is.

 

The CSV has a header of Name and TargetDataStore

 

So far I have come up with this but it does not work.

 

$VIServer = Connect-VIServer VCENTRESERVER –user “DOMAIN\USERNAME” –Pass “PASSWORD” –Protocol Https

 

$vms = Import-CSV C:\SVMotion1.csv

 

foreach ($vm in $vms)

{

 

Get-HardDisk -vm $vm | where {$_.Name -eq "Hard disk 1"} | % {Set-HardDisk -harddisk $_ -Datastore "TargetDataStore" -Confirm:$false

}

 

 

Can anyone tell me where I'm going wrong.

 

Thanks

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Storage Vmotion

July 25, 2014, 4:50 am
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Hi,

 

Looking for a script to storage vmotion mulitple servers imported from a csv file. I need everything moved to a new datastore except for the 2nd hard disk. That must stay in it's current datastore. Any ideas?

 

Thanks

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How to disable path to a datastore

July 25, 2014, 5:56 am
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What I am trying to do is disable two paths on each datastore attached to a list of hosts.  I can see how to do it manually in the GUI, but I can't figure out how to do it from PowerCLI.  I have seen many scripts talking about reporting, but I have not found anything that will help with changing the settings.


I have attached a screenshot showing how I would do it in the GUI, what I need help with is how to do it from PowerCLI.

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How to deploy 2nd vCenter server within one domain

July 25, 2014, 4:01 am
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I am trying to deploy a second vCenter Server within one domain.

The problem I have now is when I was installing the SSO component, how should I choose for the SSO deployment mode?

 

1. vCenter SSO for your first vCenter Server   --->  definitely not this one, as this is my second vCenter server.

2. vCenter SSO for an additional vCenter Server in an existing site

3. vCenter SSO for an additional vCenter Server with a new site

 

thanks if anything.

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Where i can get vSphere storage APIs -> VDP Advanced : vSphere Data Protection Advanced Java APIs or SDK

July 27, 2014, 11:42 am
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Hi Team,

 

I am in search of v Sphere Data Protection Advanced aka VDP Advanced java APIs or SDK, but could not able to find out.

 

can anyone help me on this?

 

Does VDP Advanced [5.5.6] APIs or SDK support VSAN Cluster?

 

Any help will be appreciated.

 

Thanks,

Akash

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what makes vCenter Web Client installation fail ?

July 27, 2014, 10:39 pm
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I'm deploying a new View environment. The error message popped up in the way as follow snapshot.

I've searched all day for this issue, but still not even a clue to fix it.

anybody could help me out? thanks in advance.

 

SSO fail.png

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X on a VMWare Console

July 27, 2014, 10:39 pm
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Hi,

I'm new to VMWare.

I want to be able to run X (graphics software) on the vmware console for a virutal machine
running Redhat 5.8.

I am using ESXi 4.

There is the getty process which presumeably is used for the command line prompt on the console.

There is very little on the internet about X on the console.

Questions
=========
1. Is it possible to run X on the console?
2. I think that you need some vmware tools so achieve this. Is this correct?
3. I suppose that you need the X server and X client software to be installed within Redhat.
   Is this correct?
4. When you are ready to run the X client I guess you need to set:
   export DISPLAY=<IP adress of VM box>:0.0
   xhosts +
   Is this correct?
5. What is happening is the user wants to run an X installer and wants to run this on the console
   instead of an ssh connection with X on the pc. The reason why the pc solution won't work is that
   the ssh connection times out after 5 hours of inactivity. Is there a better to run this rather than
   using X on the console

Thanks for any help.

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VM Note filed

July 25, 2014, 8:58 am
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I'm trying to put in multiple lines in Notes field for VMs and exporting it to excel in table format but ran into couple of issues,

1) exported file contains only first line if I use FT instead of FL

2) line gets truncated even with -autosize and Out-String 2048.

 

VM Notes:

line1:  Exchange-PrimarySite-CAS/HT handled by Joe on Mon and Mo on Thursday and for other days good luck test description *

line2:

line3: Critical_Server * Handled_by_Site1 *

line4:

line5: 1st_Tier

 

get-vm exchange1 | ft name,notes -autosize | out-string 2048 | out-file temp.txt

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